If your device isn’t responding or fails to pair, try the following:
- Check power and range
- Make sure the device is powered on and within range of your Wi-Fi or Thread network.
- Restart or reset the device
- Turn the device off and back on.
- Reset the commissioning window.
- If needed, perform a factory reset following the manufacturer’s instructions.
- Verify network connection
- Connect your phone to a 2.4 GHz Wi-Fi network.
- Temporarily disable VPN or custom network configurations.
- If your router has run out of IP addresses for new devices, try restarting it.
- Update software
- Ensure Matter Utilities is up to date.
- Check for firmware or OS updates on the device.
If the issue still persists, reach out on the Support Forum.
For more detail, see Device unresponsive and Commissioning errors.
See also Random disconnects.
